Privacy Policy

Privacy Policy

Last Updated: October 20, 2025

At iMesh360 (“we”, “our”, “us”), your privacy is important to us.
This Privacy Policy explains how we collect, use, store, and protect personal information when you visit our website, communicate with us, or engage our Managed IT, Cybersecurity, and related services.

By using our website or services, you consent to the practices described in this Policy.

1. Scope

This Privacy Policy applies to all information collected by iMesh360 through our website, email communications, and direct client interactions.
It does not apply to third-party websites, software, or vendors that may be linked or integrated with our systems, which are governed by their own policies.

2. Compliance Framework

iMesh360 operates in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and other applicable Canadian privacy laws.
We are committed to maintaining transparency, accountability, and integrity in handling all personal and business data.

3. Information We Collect

We may collect the following types of information:

a. Personal Information

When you contact us, request a quote, or engage our services, we may collect:

Name, job title, and company name
Email address, phone number, and mailing address
System or network details (as required for support services)
Billing or payment information (when applicable)

b. Technical Information

When you visit our website, our systems automatically collect:

IP address and general geographic location
Browser type, operating system, and device information
Pages visited and time spent on our site
Referring websites and interaction data

This helps us improve performance, security, and user experience.

c. Cookies and Analytics

Our website uses cookies and analytics tools (such as Google Analytics or Microsoft Clarity) to track aggregate usage data.
You can adjust your browser settings to refuse cookies, but doing so may affect functionality.

4. How We Use Your Information

iMesh360 uses collected information to:

Provide and manage IT and cybersecurity services
Respond to inquiries, service requests, and support tickets
Improve website performance, security, and usability
Send relevant updates, proposals, and communications
Comply with legal or regulatory obligations

We do not sell, rent, or trade personal information to third parties.

5. Information Sharing and Disclosure

We may share limited information in the following situations:

Service Providers: Trusted third-party vendors or partners assisting with cloud hosting, security, or analytics under strict confidentiality agreements.
Legal Requirements: When required by law, court order, or government authority.
Business Transfers: In the event of a merger, acquisition, or restructuring, provided appropriate privacy safeguards remain in place.

All third-party partners must adhere to privacy standards consistent with this Policy.

6. Data Retention

We retain personal information only as long as necessary to fulfill the purposes outlined in this Policy or as required by law.
When no longer needed, data is securely deleted, anonymized, or archived.

7. Data Security

We take data protection seriously and employ multiple safeguards, including:

Encrypted communications (SSL/TLS)
Secure servers and restricted access controls
Multi-factor authentication and endpoint protection
Regular system monitoring, updates, and cybersecurity audits

Despite our best efforts, no system is 100% immune from unauthorized access, and users share data at their own risk.

8. Client Confidentiality

As a Managed IT and Cybersecurity provider, iMesh360 is bound by strict confidentiality standards.
All client data, network credentials, and system information accessed during service delivery are treated as confidential business assets and are never disclosed to unauthorized parties.

9. Access and Correction of Personal Information

Under PIPEDA, you have the right to:

Request access to the personal information we hold about you
Correct or update inaccurate or incomplete information
Withdraw consent for certain uses (subject to legal or contractual restrictions)

To make such a request, please contact us at info@imesh360.com.

10. International Data Transfers

While our operations are based in Canada, certain third-party service providers (e.g., cloud or security vendors) may process data outside of Canada.
In such cases, we ensure adequate safeguards and contractual protections are in place to maintain privacy compliance.

11. Email Communications and Marketing

We may occasionally send updates or service announcements.
You can unsubscribe from marketing emails at any time by following the unsubscribe link in our messages or contacting us directly.
Transactional or critical service communications may still be sent as needed.

12. Updates to This Policy

We may update this Privacy Policy periodically to reflect operational, legal, or regulatory changes.
The most recent version will always be posted on this page, with the “Last Updated” date shown at the top.
Your continued use of our website or services after such updates constitutes acceptance of the revised Policy.

13. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact:

iMesh360
📧 info@imesh360.com
📞 1-866-618-2611
📍 Serving the Kitchener-Waterloo Region and Greater Toronto Area (GTA)